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Client Spotlight – Lahaina Island Accommodations

Lahaina Island Accommodations, located in Fort Myers Beach, FL. has been in business for 40 years. In January 2005, Paul and Barb Garfold purchased Lahaina Island Accommodations and since that time their exclusive focus is seasonal vacation rentals. The business has grown each year. They currently manage over 150 vacation rentals using Entech.

“The Entech software was part of the assets we purchased in 2005. However after using the software for the last four years I am convinced it is the perfect software solution for our company,” explains Barb Garfold. “The customer service and technical support staff at Instant Software is knowledgeable and extremely professional.”

Lahaina Island Accommodations started collecting guest reviews using FlipKey. “I believe that guest testimonials on my website are far more convincing than anything that I could say about my own company or properties in the same space. Working with Bryan at FlipKey is such a pleasure! He convinced me to send FlipKey requests to our previous year’s guests. We were nervous! But I followed his advice and it was a great success! Thanks, Bryan!” Barb further stated “We receive inquiry requests daily through FlipKey. Some people who inquire are so sure that they will enjoy their stay based on reading past testimonials that securing the booking is almost easy!”

The Garfolds also attended RezFest this year “to learn and network” after spending 2005 gaining an understanding of the business and 2006 improving processes and implementing new procedures. In 2007 Lahaina completely upgraded its infrastructure, adding a new server, installing a new phone system and launching a new website, www.beachfloridarentals.com. In 2008, after their move to a larger office space they believed that additional educational opportunities for growth and inspiration would be gained by attending RezFest.

“At RezFest, I was like a kid in a candy store, there was so much to learn and so little time! The seemingly endless list of classes, the vender interaction, meeting the Instant Software folks, networking with fellow management companies – all were educational and inspiring. In a word, priceless!”

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