BASALT, Colo., March 25, 2010 – Instant Software, Inc. (ISI), the world’s leading provider of vacation rental management software, announces the expansion of the largest account management and client care teams in the industry by increasing overall staff by 20% and appointing a new Executive Vice President of Sales and Marketing.  The additional staff will provide expanded account management coverage, more customer care representatives, and increased research and development capabilities.

ISI’s expansion is the result of its continued growth and commitment to offering clients the most responsive and knowledgeable team in the vacation rental industry.  ISI has already set an unsurpassed standard in the industry with the largest support staff and processes that enable 99.48% call completion rates and an average hold time of only 8 seconds.  With their recent expansion in support and account management, ISI now has more people solely focused on assisting and consulting clients than all of the leading industry software vendors combined. 

“Our clients’ success is our number one priority.  We take tremendous pride in the fact that they have the trust and confidence that ISI is always there to solve issues and educate them on industry trends and best practices,” explains Dave Hopcroft, CEO, Instant Software, Inc. “As clients continue to discover that no other provider in our industry can satisfy their needs and help grow their businesses better than ISI, we are more than prepared to manage our growth and maintain our investment to constantly improve our services.”  

The new account management team will cover 11 geographic territories in the U.S. and International markets with two regional managers as well as additional marketing services.  It will be managed by Scott Gerber, recently appointed as Executive Vice President of Sales and Marketing.  Scott has been with ISI for two years in various strategic executive roles and brings over 20 years of sales and marketing experience from companies such as Oracle.

 

Other new employees will join the industry’s largest Client Care and R&D teams to ensure continued support, responsiveness, product development, and feature enhancements.

About Instant Software

Instant Software, Inc. (ISI) is the world’s leading provider of technology solutions for the Vacation Rental Management industry.   Instant Software’s complete end-to-end solutions include the market leading Reservations and Business Management Solutions -  First Resort Software™, Property Plus™, Entech™, and V12.NET™; Online Solutions integrated through ISILink™, the most powerful web distribution system in the industry;  and Rezolution web marketing, website design and booking engine solutions.  ISI has installed software at more than 2200 property management companies and vacation rental resorts throughout North and Central America and the Caribbean.  ISI was the first in the vacation rental industry to bring real-time online booking; serves more than 250,000 vacation rental properties; and services more vacation rental management companies than any other in the U.S.