Instant Software (ISI) increased its overall headcount by 20% in 2010, added to the industry’s largest client care team, and doubled the size of its account management staff, furthering its commitment to provide clients with the best solutions and most responsive support. The additional staff will provide expanded account management coverage, more customer care representatives, and increased research and development capabilities. ISI also announces the appointment of Scott Gerber as Executive Vice President of Sales and Marketing.

 

ISI’s expansion is the result of its continued growth and commitment to offering clients the most responsive and knowledgeable team in the vacation rental industry. ISI has already set an unsurpassed standard in the industry with the largest support staff and processes that enable 99.48% call completion rates and an average hold time of only 8 seconds. With the recent expansion in support and account management, ISI now has more people solely focused on assisting and consulting clients than all of the leading industry software vendors combined.  

 

“Our clients’ success is our number one priority. We take tremendous pride in the fact that they have the trust and confidence that ISI is always there to solve issues and educate them on industry trends and best practices,” explains Dave Hopcroft, CEO, Instant Software, Inc. “As clients continue to discover that no other provider in our industry can satisfy their needs and help grow their businesses better than ISI, we are more than prepared to manage our growth and maintain our investment to constantly improve our products and services.”   

 

The new account management team will cover 11 geographic territories in the U.S. and International markets with two regional managers, as well as additional marketing services.  It will be managed by Scott Gerber, recently appointed as Executive Vice President of Sales and Marketing.  Scott has been with ISI for two years in various strategic executive roles and brings over 20 years of sales and marketing experience from companies such as Oracle.

 

The account management staff consists of team members who have been with ISI as well as some new faces. These Account Managers will be in touch with each of our clients soon (if not already) to introduce themselves. As always, please feel free to contact them directly at 866-746-6347 for assistance. Their direct extensions are listed below.

 

The general territories will be covered by the following:

 

Kirsten Charanian (x4014):  East Coast Regional Manager and Account Manager for Orlando Area

 

Linda Hess (x4007):  West Coast Regional Manager and Account Manager for Colorado

Hannah Sandmeyer (x4021):  Pacific Northwest, British Columbia, and Hawaii

 

Greg Brooks (x4020):  California

 

Kendra Bradberry (x4022): Rocky Mountains (except CO), SW U.S., and Canada from Alberta to Manitoba

 

Michael Hannah (x4004):  Central and Southern FL (excluding Orlando area) and GA

 

Ron Szuchy (x4017):  FL Panhandle

 

Kent Kloster (x4009): Smoky Mountains and Western Carolina’s

 

Sarah Black (x4001):  Coastal North and South Carolina

Dixie Anderson (x4023):  Midwest U.S., Northeast U.S., and Canada from Ontario eastward

 

To be announced in April:  Gulf Coast from AL through TX, Caribbean Islands, Mexico, and Costa Rica (Please contact Kirsten Charanian at x4014 in the interim)

 

Amy Regnier (x1009):  Field Marketing and Events

 

Amy Mutual (x4024):  Marketing Communications

 

Please welcome the following new people to the Instant Software Account Management and Marketing family:

 

Hannah Sandmeyer hails from the Portland, Oregon area and comes to Instant Software with prior entrepreneurial and residential property management experience. She is an avid outdoor enthusiast and can often be found playing in the snow, or dirt, on Mt. Hood.  Hannah has great appreciation for the importance of the client experience and is very happy to join a company that truly puts the customer first. She greatly looks forward to getting to know each of her clients and helping them pursue their business goals.  

 

After a successful career in the Telecommunications industry, Greg made the decision in 2009 to move his family to the Lake Tahoe area in search of new business opportunities and a better quality of life. With him comes over twenty years of experience working as an Account Executive and Product Specialist along with a proven track record of being dedicated to ensuring customer satisfaction. That knowledge and experience will contribute significantly to his success in the new position of Account Manager for Instant Software. Greg began his career with Ma Bell back in the mid-80’s and spent time living and working in Las Vegas and Sacramento. He is now settled in to his Zephyr Cove, NV home with a family that includes two rambunctious boys, three dogs, one cat and two goldfish.  From winter sports to summer sports, you will find his family enjoying all that California and Nevada have to offer.

 

Kendra Bradberry has recently joined Instant Software with over 14 years of account and project management experience in the software industry. Kendra has managed both large and small clients in a variety of industries such as government, healthcare and banking. She currently lives in the Salt Lake City area. 

 

Dixie Anderson has been in the real estate industry since 1985 holding positions to include V.P. of Information Services for a national real estate developer/owner/manager and business development and account management roles for property management and ERP (Enterprise Resource Planning) software vendors. Most recently she worked with Intuit in the Global Business Development division where she was recognized for her contributions to client retention and expansion for FY 2009. Dixie attended the University of Tennessee where she majored in Accounting; with a minor in Computer Science. She currently resides in Pennsylvania after relocating from Dallas, Texas.

 

Amy Mutual comes to Instant Software with over 10 years of marketing experience with a strong tourism background. Mutual most recently served as Director of Marketing for Kaiser Realty, one of the largest property management companies on the Gulf Coast. She received her BS in Business Finance in 1997 and was recently named in the Inaugural Top 40 Under 40 class for Mobile Bay Monthly. Mutual will be located in Orange Beach, AL.