Na Pali Properties, owned by Jane and Joe Abramo, boasts 75 of the most sought after vacation rentals on the picturesque beaches of Kauai’s North Shore.
A PropertyPlus customer since 2003, Jane explains she choose PropertyPlus over competing products because of the “ease of use” and ability to “clearly track reservations.” In comparison to other companies’ offerings, the Abramo’s were impressed with the comprehensive nature of the software and were persuaded by its user friendly interface. Joe Abramo explains, “…everything is in there, we use it for everything. Pulling up past invoices, payables reports, it’s all there. Once you learn how to use the software, it is very easy to use. We especially like the Visual Planner and all of the Accounting functionality.”
Na Pali Properties has also benefited from many of Instant Software’s add-on features and partnership programs. For example, offering CSA Travel Insurance through Instant Software has been an operational decision that has been very beneficial for them on multiple levels: their bottom line, their owner’s security and protection, and their guests’ piece of mind. A win/win scenario that is often repeated throughout the Abramo’s partnership with Instant Software. Connecting to ISILink and the Channel Partner program has also had wonderful solution for their business that has brought them much success with online bookings.
Most significantly, the Abramo’s have also been incredibly pleased with Instant Software’s commitment to customer service. “Purchasing reservation software is like buying a house,” says Joe. “It is a very large expense and you want to make sure you can trust who you go into business with.” Having great confidence in their relationship with ISI has been extremely valuable to their operation. With great enthusiasm Joe explains, “We always get a call back, always. The support is just terrific! Much better than what we receive from our other business relationships. It is just unheard of these days. We have great faith that ISI will always be there for us.”
Looking towards the future, the Abramo’s are hopeful for a turnaround in the economy. They have been fortunate to capitalize on the enhanced productivity PropertyPlus and the add-on solutions have provided their firm in addition to the superior vacation experience they provide for their guests. “The problems across the country have had a big impact on our business. Thank Heavens for the loyal customers who come back year after year,” says Jane. They hope to continue to take advantage of the Channel Partnership program to increase online bookings made possible with ISILink and the integrated, real time, booking capability on their website through WebLink. Working with Instant Software and taken advantage of their cost effective solutions, has really assisted to optimize their operation without increasing their overhead.
No matter what the future holds, the Abramo’s are confident that Instant Software will be there, as a true partner dedicated to their success, every step of the way.