The Insider

V12.NET TIPS AND TRICKS - August 2008

Are your commissions and fees are not showing on the owner statement?

It’s month end processing time and you process owner revenue and print the statements, only to find out that the commission and fees are not showing up on the owner statement! Why is that, how do you fix this? If this happens to you, make sure that the commissions and fees that are set up for each contract are marked to show owner.

This is the process:

Go to the Owners & Units > Contract Search > type in the owners’ name (or Unit in unit name field) > click on find now. Click on the contract’s blue hyperlink.

On the bottom of the contract screen, you will find the commission and fees for this contract. Make sure that the option for show owner says “Yes”. If not, click on the pencil and paper (the edit button) to the left of the item that is not appearing on the owner’s statement. This will allow you to the edit the show owner option. Change the show owner option from “No” to “Yes”, click on the save button.

This is an example of an owner’s statement that does not show the commissions & fees.

This is an example of an owner’s statement that show’s the commissions & fees.

Please Note: If your company would like to use the Show Owner “No” option be sure you understand how the Net option will affect those fees and other fees to the owner. We will have more information on this feature in our next newsletter but in the mean time please contact support if you have any questions, V12Support@instantsoftware.com. Or call, 1-888-597-9990.

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