support

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(to confirm training, downloads)

Software is only as good as its technical support. Because time is money, a software issue requires an immediate, effective and human response. With five offices providing technical support across the country, Instant Software has perfected the best support system in the industry, designed to keep you up and running smoothly and reliably. We offer:

Unlimited Technical Support – There’s no per-use fee for our support, which is available by phone or email from 9 am to 5 pm in each US time zone or via this website 24/7. Your contact is immediately entered in our support tracking system that results in instant response and a complete record of the call or contact.

Out-of-Hours Emergency Support – After hours and weekend support is available by calling your technical support phone number. If it is an emergency, you will be contacted by our support department right away. Non-emergency calls will be returned the next business day.

Help Desk – A FREE service - If you have a quick question, can’t remember a command, or are filling in for the person who usually operates the system, our Help Desk is just a call away. An experienced system user with a background in property management is on the line with the answers and solutions you need.

Training – Whether you’re bringing new hires on board, promoting from within, or just want to stay on the cutting edge of software changes, updates and new features, our Training is thorough, professional and designed to help your organization maximize your software and systems.

Documentation – Our online documentation is constantly updated to reflect the very latest product developments and changes. We are also glad to provide printed documentation as well, although it may not be as current as you’ll find online.

Knowledge Base – This self-building support tool is the most sophisticated in the industry. You can search by topic or action or type in a question. If the our Knowledge Base doesn’t have the answer, the question is automatically forwarded to our support department who contacts you with the answer and posts it on the Knowledge Base for other users with the same question or issue.

A Desire to Improve – We take pride in our desire to remain at the forefront of technical support and customer service. If you can think of any way we can improve our service, offer more support, or simply communicate better, contact Instant Software by email  or by phone (888-534-7555).